Here’s a collection of fairly profound stats from a presentation given recently by social media guru Louis Gray. These select items show those of us in education where businesses are focusing their attention and the skills needed by modern graduates.
Yesterday I was lucky enough to get to facilitate a fascinating discussion during ASTE 2010. I’d prepared an hour worth of presentation, but halfway through the questions from participants were so interesting we spent most of the time discussing the issues rather than listening to the presenter (me).
We talked about a number of elements including the paradigm shift we’re currently in the middle of, how the fundamental way that knowledge is managed is changing, and how businesses are using social media to maintain customer relationships. And chiefly, we discussed the hurdles our schools are facing when integrating social media into the classroom in an attempt to better prepare students for the “real” world they’re about to enter.
The slides below provide visual support for the discussion. This talk also borrows heavily from Larry’s Lessig’s TED talk “How Creativity is Being Strangled by the Law” (embedded below).
And here’s the TED talk by Larry Lessig:
Here’s a Wordle made from the ASTE 2010 preconference and conference sectional descriptions, the ASTE webpage, and keynote/speaker biographies. [Click to enlarge].
Are you a Buzzer or not? Please answer this one question informal poll asking if you’re disabling Buzz in your Gmail account, or if you’re going to leave it enabled:
With the release of Google Buzz, there’s oodles of speculation at what Google is aiming for. Facebook’s popularity is soaring, and now they’ve announced they’ll be launching a webmail product to compete with Gmail. So, is Google threatened by Facebook? Heck yea!
The social media wars are heating up! Google already has a humongous user base, and Buzz automatically links into existing Gmail contacts, giving people an instant social network. How well the mass of non-tech Gmail users will take to Buzz remains to be seen, they might find it one to many improvements to an already great product. And whether or not those who’ve already invested time and sweat into Twitter and Facebook will consider switching? Only time will tell… but it’s bound to be an exciting 2010.
Today I was fortunate enough to get to address the entire Hoonah middle and highschool student body. I talked to them a bit about Online Success.
My main effort was to impress upon them that this stuff known as Web 2.0 can actually be more than just fun and games. And that they have a choice… they can choose to spend their time learning how to use it for academic gain, or they can just fritter it away. Indeed, in a few years many of the businesses they think they may want to work for will be hiring and valuing those employees who understand how to professionally nurture customer relationships and knowledge sharing in social media environment.
We talked about being safe online as well as thinking twice before posting things that might make them look bad.
I also tried to explain just how much of an opportunity they have in front of them. I reminded them just how lucky they are to go to a school where the administration understands the importance of the modern web and makes sure students and teachers have access to it (yes, Facebook is open on their network!).
Here are the slides I used for part of my time with them. The real substance of our talk was in the conversation, but you might be able to use the presentation as a jumping off point in your school or environment.
Here in Alaska, Apple’s “genius” model for repairs is broken for two reasons. First because we’re not just rural, we’re expansive and rural. We don’t have simple mountain ranges, we have mountain fields. When you get to the top you don’t look down into the valley, you look across to the next mountain, and the ones behind it.
There are two Apple Stores in Alaska. The Mac Haus and the Alaska Mac Store. Both have shops in Anchorage and Fairbanks. If you don’t live in the big city, you can’t drive your broken Mac into an Apple Store. You have to ship it. In our case, the nearest qualified Apple repair center is, as the crow flies, 600 miles away.
The second problem with the Genius Model is this whole notion of a “genius”. I’ve been to Apple stores in Seattle, London, San Franciso and I’ve talked with the staff. Many of them are truly well versed in Apple’s products and troubleshooting. In Alaska? Not so much. In fact the most knowledgeable Apple experts I’ve met in Alaska work in schools.
In mid-August of this year one of our six month old Apple 24″ LED displays up and died. It simply wouldn’t power on.
Over the years we’ve sent in plenty of Apple laptops for repair. This is generally a painless process. You call them up, they do some troubleshooting over the phone, when they deem it needs repair they send you a box. Shipping is prepaid. You slap the laptop in the box, put it in the mail, and a couple weeks later it comes back fixed. No muss, no fuss, no extra cost to the consumer.
With anything other than laptops, this is not the case.
It took me two hours on the phone with Apple just to get to the point where I knew where the monitor needed to go. At first they gave me the address of a local store. So I called the store and they told me they didn’t service Apple products. I called Apple back and they told me that no, in fact that local store was indeed a service center. I called the local store back, and they reassured me in terse terms that they did not fix Apple stuff, only sold it. So, back on the phone with Apple, they gave me a list of the nearest service centers. Coincidentally, this was the same list I found when I searched Google. The Apple rep on the phone couldn’t give me much more help, so I selected one service center at random.
We didn’t have the original box the monitor came in, so I asked Apple to send us out a box for it. 
They couldn’t do this. I called foul and stamped my feet, reminding them how much business our agency’s recommendations drive their way. They claimed it was impossible to send out a box, something about China, production, and blah blah. I gave up and packaged the monitor myself, carefully.
The Apple tech on the phone wasn’t able to set up any sort of RMA (Return Merchandise Authorization) with the repair center, or pave the way for me at all. It was up to me to make all arrangements. Once I got them on the phone, the Alaska Mac Store gave me their shipping address and told me to leave a note in the box so they would know who sent it. With most RMA’s, there’s a form you print out, with an assigned number on it for tracking the repair. In this case, nothing of the sort, just the pink Post-It note I affixed to the monitor.
So I shipped it out, with insurance, to the tune of $60. Since I’m a busy guy, it was easily forgotten. Three weeks later I had a voicemail from the Alaska Mac Store. They had a monitor with our name on it, and wanted to know what to do with it. Apparently my original phone call with them wasn’t logged or shared with their repair staff. So I called them back and answered their question: “please fix it”. A couple weeks later I received a call that it needed a new logic board, which Apple was sending up. A couple weeks after that they left me another voicemail, the monitor was fixed, and how did I want to pay for return shipping. I returned the call and gave them a credit card number over the phone to pay $42 for return shipping. Another week later the monitor arrived, in perfect working order.
Leaving the coordination in the hands of the customer is a disappointing contrast to other warranty repair options with other companies I’ve worked with. In this day and age, I’ve just come to expect more, especially from a company like Apple whose brand tends to set the bar higher.
My advice if you’re in rural Alaska? Don’t buy Apple iMacs or big Apple monitors unless you’re comfortable with the idea of shipping them out for repair yourself. Instead stick with MacBooks, or the Mac Mini which can be easily shipped. For monitors go with standard flat screen options from “normal” vendors. Or, if you really want that Apple Cinema display, remember to keep the box and packing materials for at least as long as the warranty.
Over the years I’ve used a gajillion different Content Management Systems. For websites that need custom features and extensions, I go with Drupal 98% of the time. But for a basic blog or mostly standard website, great selection of themes, plug-ins, and drop dead simple site maintenance, Wordpress can’t be beat.
The main reason? Updates. If you maintain an interactive website, you should know that it can be dangerous. If you don’t install the latest patches, you’re leaving your site vulnerable. If you’re lucky the bad guys will just post porn spam, like they did for these elementary students in the UK when their Moodle site wasn’t properly patched. If you’re unlucky, your user database or content can be compromised or destroyed.
Traditionally (and with many current CMS) the process to update the core software or modules goes like this: download the new software, upload it to your webhost, login to your webhost, unpack the software, backup your database, backup your existing software, carefully install the new software (taking care not to overwrite anything custom), upgrade your database, cross your fingers, test. This process usually involves using a terminal (command line) program, file transfer program, database program, and the admin section of your website. Maintaining one, much less dozens of CMS driven sites, easily becomes a chore for system admins.
With Wordpress, the upgrade process is mostly automagic. First, when an update is available, it lets you know after you login:
You then push the “Upgrade Automatically” button, and Wordpress does the rest for you:
The process is the same for third party modules you may have installed:
As a lazy website admin who likes to keep sites up to date, this version of Wordpress is a joy to use.
Now I know all you broadband whipper snappers out there will just shrug, but since when did it become normal for software updates to consume over half a gig of disk space? I feel for you rural folks on satellite Internet. PS: when will Microsoft recognize that Macs need an enterprise software update service?
On June 1st, 2009, a fire in our neighbor’s basement spread to our home causing total loss. For information on the relief and (hopeful) rebuild effort, visit http://basinroad.com.
I was recently reminiscing about my geeky childhood when I came across a memory about my first robot. I was overjoyed to get Verbot for Christmas one year, and tried desperately to make the dern thing follow my prepubescent voice commands. My only real solid memory is frustration at it not doing what I told it! But I do have vague recollections of getting it to pick up something and move around while clinging to it. Or maybe I’m just remember the commercial.
Oh Verbot, where are you now? Some landfill somewhere I imagine.
Some of you may know I’m a moderately big Star Trek fan. Yes I’ve been to a convention. No I didn’t go in costume. Yes I’ve watched all episodes of the original series and Next Generation as well as all the movies. No I haven’t watched all the episodes of the decidedly crappier Deep Space Nine, Voyager, or Enterprise series.
I should also point for disclosure that I took a 48 credit course in college whose overarching theme was Star Trek. We used the show as a jumping off point to study sociology, screen writing, spacial physics, cognitive psychology, and many other related subjects.
Of particular interest to me was how the original series could run for only three seasons but make such a huge impact. After 1969 when the show ended, there wasn’t anything else (with the exception of a cartoon) until 1979 when the first movie came out. Yet in those 10 years the ethos of the characters and storylines grew and developed into one of the most popular mythologies of our time. How did this happen? Fans. The fans continued the adventures of the characters through unofficial “slash” stories and conventions.
So I was naturally excited that they’d come out with a new movie. All the other movies were pretty lame, starting with the abhorrent Star Trek I, which came out shortly after Star Wars and looked like a pitiful imitation, and ending with the attempt to bring the TNG cast onto the silver screen which never really panned out.
This latest movie though, they did a number of things right. Here’s my bullet-point grading of Star Trek 2009:
I thought the writing was good to Star Trek standards, especially in the campy humor that only makes sense if you’re already familiar with the ethos. They did a good job making the storyline fun and accessible to everyone, dumbing down the complexity enough while still building on the epic timeline of, let’s face it, one of science fiction’s most revered characters: Spock.
I think they modeled this movie mostly after the original series, minus the presence of a Gene Roddenberry-esque omnipotent creature. Roddenberry always tried to introduce the concept of something larger than us, in more control than us.
For our main characters, they did a great job setting them up. The legendary James Tiberius Kirk especially. None of the prior movies or TV series really gave us the back story we needed to understand why Kirk got to captain the best ship in the fleet. Knowing that he’s a Will Hunting like smarty pants really helps to understand his position in Starfleet.
Overall, I give it a big hearty thumbs up, from an insiders perspective. For people who don’t know the entire Star Trek context, it’s a good science fiction movie with plenty of fun action, although much of the humor predicates on knowing some back story of the characters (Scotty in particular made me LOL).
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